To give the customer a price estimate for work to be performed.
To use only proven high-quality merchandise.
To employ the best skilled technicians obtainable.
To furnish an itemized invoice. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance.
To furnish or post copies of any warranties covering parts or services.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To follow state regulations.
To notify the customer if appointments or completion promises cannot be kept.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system for fair settlement of customer's concerns
Anne Hiscock, 01/10/2020
I wanted to thank all the people at Lakeview Car Centre for their beautiful work. Before I turned 70, I was lucky enough to buy a NEW car. I took good care of it, as I would never get another one. Well, I got hit broadside and my car was not so pretty now. I took my car to your Lakeview car centre for help. They worked on it and got new parts...and worked...finally calling me for pick up. I went and stood there. It looked like my new car again! WOW! Thank you-thank you for all your hard work and my "Looks Like New Again" car! you are the BEST!